If you have any questions about our refund policy, please contact Shop Production World.
If you are not completely satisfied with your purchase, returns will be accepted for refund, exchange or store credit (less restocking fee & shipping) within 30 days of invoice date.
Shop Production World will accept returns for defective goods that you have ordered from us within 30 days of invoice date for exchange only.
All returns must contain all associated packaging and materials (ie accessories, manuals, wires, etc). Merchandise that is not returned in brand-new condition, including damages, abuse, marks, showing wear, or with missing packaging or accessories, will be subject to additional charges. Shipping and Handling charges (delivery and return) are non-refundable, including any shipping fees not directly incurred that are part of a free shipping promotion. Any items packaged with software, including but not limited to, DJ Controllers, Audio Interfaces, etc., must be returned with the original software disc including serial number and proof of deactivation.
Returns or exchanges will not be accepted for the following types of products: Customized, special order, used products, clearance products, expendable items, bulk cable, cartridges, replacement lamps/bulbs, opened internal computer hardware, rigging supplies, tape, needles, cleaner kits, effect fluid or juice, software, gels, music, displays/televisions/monitors, flooring, opened acoustic panels or parts (replacement, repair or item components) – these products are final sale.
Returns or exchanges for the following items will only be accepted if they are in factory sealed packaging due to hygienic reasons: headphones & microphones.
All returns made MUST be authorized in advance by a Shop Production World customer service representative – and paper work dispatched to you via email. Your RMA form (Return Merchandise Authorization) must be included in the box and your RMA number located on the waybill/packaging. Any returned items that arrive without prior approval or missing documentation may be rejected by our shippers. Once received, returns will be processed within 5 business days.