If you have any questions relating to our Shipping and Return Policies, please contact Shop Production World.
Products sold online by Shop Production World can only be purchased and shipped in Canada.
Shipping is free on orders of $299 or more. Free pickup at Production World, Edmonton location. 12410B 142 Street.
We will send you a shipping notice once your order has been shipped, which will include a tracking number. Please note that delivery timing will depend on the method of delivery selected at check-out. Some items may require a signature upon delivery.
Certain items may qualify for free shipping, which consists of a Ground service at the discretion of Shop Production World. Free Shipping offers apply only to shipments within Canadian provinces, excluding territories and regions deemed “out of bounds” or rural. Insurance for the first $100 is also included for FREE.
All items ship from our warehouse located in Edmonton. We are also pleased to offer Local Pick-ups from our warehouse at 12410B 142nd street. Once your order is ready to be picked up, you will receive an email notification, including pick up location. Orders may be picked up Monday to Friday 10:30am – 4:30pm. We will hold items for pick-up for 10 business days unless otherwise arranged. After 10 business days, the order will be cancelled. Special Order items not picked up will be charged a minimum 50% restocking fee.
Freight Shipments, all shipments leaving our warehouse on a skid include pre-paid freight to the threshold of the property. Extra charges which are not pre-paid will automatically be billed to your account. These ‘extra’ charges can include, but are not limited to: liftgate, inside delivery, residential, appointment, 2-man delivery, pallet truck, etc.
Any shipments refused or undeliverable will be returned back to Shop Production World at your expense. Once the package arrives back at our warehouse we will contact you to attempt to re-deliver the order or cancel the order should you wish. This fee is in addition to the shipping fee to send the item to you initially which is non-refundable.
Shop Production World will only ship to verified addresses validated either by credit card issuers or PayPal. Shipping to freight forwarders or redirection of shipments will not be accepted.
Any claim of shipping damage must be made within 5 business days of receipt.
All returned opened items are subject to a maximum 25% restocking fee.
If you are not completely satisfied with your purchase, returns will be accepted for refund, exchange or store credit (less restocking fee & shipping) within 30 days of invoice date.
Shop Production World will accept returns for defective goods that you have ordered from us within 30 days of invoice date for exchange only.
All returns must contain all associated packaging and materials (ie accessories, manuals, wires, etc). Merchandise that is not returned in brand-new condition, including damages, abuse, marks, showing wear, or with missing packaging or accessories, will be subject to additional charges. Shipping and Handling charges (delivery and return) are non-refundable, including any shipping fees not directly incurred that are part of a free shipping promotion. Any items packaged with software, including but not limited to, DJ Controllers, Audio Interfaces, etc., must be returned with the original software disc including serial number and proof of deactivation.
Returns or exchanges will not be accepted for the following types of products: Customized, special order, used products, clearance products, expendable items, bulk cable, cartridges, replacement lamps/bulbs, opened internal computer hardware, rigging supplies, tape, needles, cleaner kits, effect fluid or juice, software, gels, music, displays/televisions/monitors, flooring, opened acoustic panels or parts (replacement, repair or item components) – these products are final sale.
Returns or exchanges for the following items will only be accepted if they are in factory sealed packaging due to hygienic reasons: headphones & microphones.
All returns made MUST be authorized in advance by a Shop Production World customer service representative – and paper work dispatched to you via email. Your RMA form (Return Merchandise Authorization) must be included in the box and your RMA number located on the waybill/packaging. Any returned items that arrive without prior approval or missing documentation may be rejected by our shippers. Once received, returns will be processed within 5 business days.
Shop Production World is an authorized dealer for each of the brands available on our website. As such, your purchase is authorized for the manufacturer’s warranty in Canada.